Browser & Operating System
What browser and operating system am I using?
Go to www.whatsmybrowser.org and it'll tell you. Then if our support team need this information just click the Copy button and send this information to us.
How do I make sure I'm using the latest version of my browser?
Go to www.whatbrowser.org. You'll be provided with easy upgrade or alternate browser installation links.
Why do I need to upgrade my browser?
Web standards and technology are constantly changing and improving, so in order to be able to view all website content the way it is intended to be seen and for full functionality of features, you should keep your browser up to date.
Getting Set Up on Alpaca Street
How do I join Alpaca Street and get my farm/animals listed?
Joining Alpaca Street is easy and only takes a few minutes.
Simply go to Openherd.com, select the membership plan you want, and follow the on-screen steps to create and activate your acount.
Once you have created your account, you can begin uploading and editing your farm information in your Openherd account and all of your edits will automatically sync to Alpacastreet.com. If you get stuck anywhere, just shoot us an email or give us a call and we'll be happy to help.
My Account
How do I edit all of my farm information?
All of your farm information is edited and managed in your Openherd.com account. Please visit Openherd.com's Support Page for answers to your questions about editing your content.
I forgot my password.
Go to Openherd.com's Password Reset page, enter your account email address, and a reset link will be emailed to you. Then return to this site and log in using your new password.
I've reset my password but I still can't log in.
If you are getting an error message:
- Make sure you are entering your username/password correctly - they are case-sensitive.
- If your browser is using a saved password to automatically log you in, it may be using old information. Try turning off saved passwords/autofill in your browser and manually entering your login information.
- Your account may have become locked out because of too many unsuccessful login attempts. Please contact us for help.
If you don't see an error message after clicking the Sign In button and the username/password boxes go blank:
- This can be because your browser is trying to use a saved password and this feature is not interacting properly with our login page. Try turning off saved passwords/autofill in your browser and manually entering your login information.
How do I check to see if I've received any enquiry messages?
Sign in to your account on Openherd.com, go to the "My Account" tab and click My Messages.
How do I change my account email address?
Sign in to your account on Openherd.com, go to the "My Account" tab and click My Account Settings. The email address you enter here is where account notifications, payment receipts, and member communications are sent.
How do I update my billing info?
Sign in to your account on Openherd.com, go to the "My Account" tab and click My Account Settings. This information is only used for billing purposes. For your security we do not store credit card information.
To update the contact information for your farm profile, in your Openherd.com account, go to the "My Farm" tab and click Edit My Farm Page.
How can I get receipts of my purchases?
Sign in to your account on Openherd.com, go to the "My Account" tab and click My Receipts.