Support

We like hearing from you and are here to help!

(844) 925-3647

Normal office hours are 9am-5pm Monday-Friday, EST. If you leave a message, your call will be returned within 1 business day.

support@alpacastreet.com

This is the best way to reach us as we may be able to get back to you outside of normal office hours.

225 Dutch Hollow Rd.,
Kittanning, PA 16201

Send any business-related correspondence here. For checks and other administrative items, please call or email for mailing address.

Frequently Asked Questions

Try looking over these answers first. If you don't find what you're looking for, please get in touch with us.

How to edit your farm info

All of your Alpacastreet.com information is edited and managed through your Openherd.com account.

If you need help with getting access to your Openherd.com account or any other account-related questions, please contact Openherd.com Support.

Prior Alpacastreet.com Member?

If you were a prior member of Alpacastreet.com, all of your farm information has already been appended to your Openherd.com account information and should be up-to-date. To make edits, please log into your Openherd.com account.

Browser & Operating System

What browser and operating system am I using?

Go to www.whatsmybrowser.org and it'll tell you. Then if our support team need this information just click the Copy button and send this information to us.

How do I make sure I'm using the latest version of my browser?

Go to www.whatbrowser.org. You'll be provided with easy upgrade or alternate browser installation links.

Why do I need to upgrade my browser?

Web standards and technology are constantly changing and improving, so in order to be able to view all website content the way it is intended to be seen and for full functionality of features, you should keep your browser up to date.

Getting Set Up on Alpaca Street

How do I join Alpaca Street and get my farm/animals listed?

Joining Alpaca Street is easy and only takes a few minutes.

Simply go to Openherd.com, select the membership plan you want, and follow the on-screen steps to create and activate your acount.

Once you have created your account, you can begin uploading and editing your farm information in your Openherd account and all of your edits will automatically sync to Alpacastreet.com. If you get stuck anywhere, just shoot us an email or give us a call and we'll be happy to help.

My Account

How do I edit all of my farm information?

All of your farm information is edited and managed in your Openherd.com account. Please visit Openherd.com's Support Page for answers to your questions about editing your content.

I forgot my password.

Go to Openherd.com's Password Reset page, enter your account email address, and a reset link will be emailed to you. Then return to this site and log in using your new password.

I've reset my password but I still can't log in.

If you are getting an error message:

  • Make sure you are entering your username/password correctly - they are case-sensitive.
  • If your browser is using a saved password to automatically log you in, it may be using old information. Try turning off saved passwords/autofill in your browser and manually entering your login information.
  • Your account may have become locked out because of too many unsuccessful login attempts. Please contact us for help.

If you don't see an error message after clicking the Sign In button and the username/password boxes go blank:

  • This can be because your browser is trying to use a saved password and this feature is not interacting properly with our login page. Try turning off saved passwords/autofill in your browser and manually entering your login information.
How do I check to see if I've received any enquiry messages?

Sign in to your account on Openherd.com, go to the "My Account" tab and click My Messages.

How do I change my account email address?

Sign in to your account on Openherd.com, go to the "My Account" tab and click My Account Settings. The email address you enter here is where account notifications, payment receipts, and member communications are sent.

How do I update my billing info?

Sign in to your account on Openherd.com, go to the "My Account" tab and click My Account Settings. This information is only used for billing purposes. For your security we do not store credit card information.

To update the contact information for your farm profile, in your Openherd.com account, go to the "My Farm" tab and click Edit My Farm Page.

How can I get receipts of my purchases?

Sign in to your account on Openherd.com, go to the "My Account" tab and click My Receipts.